Product Support

Radio Models Supported:

• 2025 PoC Standard Radio
  Features: Durable PVC construction, watertight seals, robust design.
  Warranty: 18 months from purchase.
  Accessories: Battery, charging cord, AC block, belt clip, dock, microphone earpiece.
• 2025 PoC Pro VIP Radio
  Features: Expanded cellular coverage, GPS services, heavy-duty casing.
  Warranty: 1-year.
  Firmware Updates: Secure private network feature.

Technical Assistance

Visit our Support Center for:

• Firmware Updates
• User Manuals
• Troubleshooting Tips

Warranty & Returns

Warranty Policy: Check individual product pages for detailed warranty info.

Return Process: Follow instructions on our Returns Page. Ensure original condition and packaging.

Coverage & Service Plans

• North American Plus Plan: Canada, Mexico, Puerto Rico, Virgin Islands, 30+ destinations including Europe, Costa Rica, Jamaica, UK.
• Super Global Plan: Over 140 countries coverage.

More details: Coverage & Plans Page

Bring Your Own Radio

• Lifetime Network Access
• Lower-Cost Annual Service Plans
• Superior Customer Service

Learn more: BYO Radio Page

Contact Information

Email: support@patriotradioservice.us
Phone: (678) 568-6898
Mailing Address:
Patriot Radio Service
2000 Jefferson Way
McDonough, GA, 30252